Here at Holdology, we’re not just interested in recording messages for you. We take a look at your telephone system as a whole, ensuring that every facet of the customer experience is exactly what you need it to be.
With that in mind, here you’ll find a selection of short videos which will help you take a look at your phone system from a whole new angle, but of course, if you’d like us to do that for you, please just ask.
Holdology Lesson 1Some top tips to help you make the the most of your company's telephone system in a new science we call Holdology.
Today we take a look at the importance of your choice of music.
Don't worry - Holdology is not a cult, it's a marketing exercise! You can find out more at www.holdology.co.uk
The problem with insincerityAre your clients looking to run away from you whenever you put them on hold? What's worse, could they end up looking for a fight?!?
A simple change to your on hold content can transform a client's responses and therefore, their relationship with you.
To find out how, visit www.holdology.co.uk
Stop poisoning your customers!Do you realise that you could be flooding your clients' bodies with toxic chemicals right now? Over the phone?!?
It's true, and if you are, you need to make a change. We can help you at www.holdology.co.uk
So What?Do all of the statements of your on hold messages make an impact? If not, are they causing your clients to simply think, "So what?"
If they are, you need to make a change, and we can help you at www.holdology.co.uk
Tell me something I don't knowAre you bragging to your clients whilst they're on hold. It doesn't work, and it's actually costing you money.
At Holdology, we'll help you change all that. Visit www.holdology.co.uk
Do you actually know what's on your hold music?Today we ask a simple question, and yet the answer may well surprise you.
Your hold music is a powerful revenue generating tool - it's a member of your sales force - but you have no idea what it's doing?
It's clearly time to make a change and you can do that at www.holdology.co.uk
Do you think your customers are idiots?In this latest Holdology lesson, we look at two words which we are all used to hearing, but actually make no sense at all!